The second thing I did was look for my Kindle. Oh yes. I was oh-so-ready to enjoy one of the numerous books off my to-be-read list and get lost in somebody else’s story for a change.
Alas, when I grabbed my kindle from its place on the bookshelf, I knew something was amiss. The screen was blocked on an audio book page I don’t remember opening and there was an overlaying message:
‘Collecting information. May take a min.. Will restart when done.. Please wait..’
Those were- *sniff*- the last words my kindle ever uttered.
I tried CPR, mouth-to-mouth, and electric pads.
My kindle wouldn’t reboot, turn on, charge, or change screens. And the computer wouldn’t even register anything was plugged into the usb.
She totally flatlined.
I put out a cry for help on facebook and thankfully, my dear friend Dianne Salerni advised me to call kindle 911.
After trying everything the tech support advisor asked me to do, he regretfully declared my kindle ‘dead on arrival’. And told me I’d have to package her up and send her through the valley of the shadows of death, all the way back to the Amazon Returns Center.
But there is a light at the end of the tunnel. Since this is apparently a battery-charging defect issue, Amazon is sending me a replacement kindle, free of charge:) So, as much as I’m going to miss my ole’ ereader (we really have been through so many great stories together), all is not lost!
Have you ever had a problem with your kindle or ereader? Was your provider as helpful as you’d hoped? (In my case, I was totally flabbergasted when he told me they’d be sending a replacement.)